3pattl Privacy Policy — Your Data, Your Rights, Our Commitments

3pattl is an online gaming platform operating at 3pattl.net. For the purposes of this Privacy Policy, "3pattl", "we", "us" and "our" refer to the platform and its operating entity. We are the data controller for all personal information collected from players registered on the 3pattl platform.

3pattl serves players based in Pakistan. Our platform is built around Pakistani player needs — with PKR-denominated accounts, local payment methods including Easypaisa, JazzCash, NayaPay and SadaPay, and a game library that includes South Asian favourites like Andar Bahar, Aviator and live cricket betting.

If you have any questions about how 3pattl handles your data, the fastest way to reach us is via live chat in your logged-in account, or by email at support@3pattl.net. All privacy-related queries are handled by our compliance team and responded to within 5 working days.

3pattl collects different categories of personal data at different points in your journey with the platform. Below is a clear breakdown of what we collect and why each category is needed.

3pattl collects personal data through several different channels. Understanding each one helps you make an informed decision about what you share with us.

• Direct input: Information you enter yourself during registration, account verification, deposit setup and support interactions. This is the primary source of identity and contact data at 3pattl.
• Automated systems: Technical and behavioural data collected automatically when you use the 3pattl platform. This includes your IP address, device fingerprint, browser type and navigation behaviour within the platform.
• Cookies and similar technologies: 3pattl uses first-party cookies to maintain your session state and remember your preferences. Analytics cookies help us understand how players navigate the platform. Full details are in Section 7 of this policy.
• Third-party payment processors: When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay or bank transfer, the payment processor confirms transaction status and basic transaction metadata to 3pattl. We do not receive your full payment credentials from these processors.
• Identity verification partners: 3pattl uses trusted third-party identity verification services to cross-reference the documents you submit during KYC. These services confirm identity authenticity and flag potential fraud indicators.

3pattl collects only the data needed to serve Pakistani players securely and fairly

Every piece of data 3pattl collects serves a specific, documented purpose. We do not collect data speculatively or "just in case". Below is a plain-language explanation of each use.

• Account creation and management: Your identity and contact data is needed to create and maintain your 3pattl account, authenticate your logins and communicate important account updates to you.
• Payment processing: Financial data is required to process PKR deposits and withdrawals through the payment methods you choose. 3pattl cannot process a withdrawal to your Easypaisa wallet without holding your registered mobile number.
• Identity verification (KYC/AML): 3pattl is obligated to verify player identities and monitor transactions to comply with anti-money laundering obligations. This is a legal requirement, not a discretionary choice. Accounts that cannot be verified to the required standard cannot process withdrawals above certain thresholds.
• Fraud prevention and platform security: Technical and behavioural data is used by 3pattl's automated monitoring systems to detect unusual activity patterns that may indicate account sharing, bonus abuse, payment fraud or collusion between players.
• Responsible gaming monitoring: 3pattl analyses gaming behaviour data to identify players who may be showing signs of problem gambling — such as rapidly increasing bet sizes, unusually long sessions or erratic deposit patterns. This monitoring exists to protect players, not to exploit them.
• Personalisation: Behavioural data helps 3pattl understand which games and features Pakistani players use most, allowing us to improve the platform and surface relevant promotions. We do not use this data to manipulate players into spending more than intended.
• Customer support: Communications data is retained so that support agents have context when you contact 3pattl with a query, preventing you from having to repeat information you have already provided.
• Legal compliance: Certain data is retained for specified periods as required by applicable law, regardless of whether your account remains active.

3pattl processes your personal data under the following legal bases, depending on the specific processing activity involved.

• Contract performance: Processing necessary to deliver the 3pattl service you signed up for — account management, payment processing and game delivery. Without this processing, we cannot provide the platform.
• Legal obligation: Processing required to comply with anti-money laundering laws, identity verification requirements and financial record-keeping obligations. 3pattl cannot opt out of this processing regardless of player preference.
• Legitimate interests: Processing for fraud prevention, security monitoring and platform improvement — where our interest in protecting the platform and its players does not outweigh your right to privacy.
• Consent: Processing for optional communications such as promotional emails and SMS notifications from 3pattl. You can withdraw consent for marketing communications at any time by updating your preferences in account settings or contacting support.

3pattl shares player data only where it is strictly necessary for the purposes described in this policy. We do not sell personal data. The following categories of third parties may receive your data in specific circumstances.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, banking partners and card processors receive the transaction data necessary to execute your PKR deposits and withdrawals. Each processor operates under its own privacy policy and security standards.
• Identity verification services: Third-party KYC providers receive your submitted identity documents and personal details to verify their authenticity. These providers are bound by strict data handling agreements with 3pattl.
• Game software providers: Where 3pattl's game content is provided by licensed third-party game studios, those providers may receive limited technical data — such as your player ID and bet transactions — to deliver and audit game results. They do not receive your full identity profile.
• Legal and regulatory authorities: 3pattl will disclose player data to law enforcement, regulatory bodies or financial intelligence units where we are legally compelled to do so. We do not voluntarily share data with authorities beyond what the law requires.
• Professional advisors: Lawyers, auditors and accountants engaged by 3pattl may access player data on a need-to-know basis as part of their professional engagement. All are bound by confidentiality obligations.

3pattl shares data only when necessary — your privacy is protected at every step

3pattl uses cookies and similar technologies on its platform. A cookie is a small text file stored on your device when you visit a website. Here is exactly what 3pattl uses cookies for and what your choices are.

You can control non-essential cookies through your browser settings. Blocking essential cookies will prevent the 3pattl platform from working correctly and you will not be able to log in or place bets. Most modern browsers allow you to view, manage and delete cookies from specific sites — consult your browser's help documentation for instructions specific to your device.

3pattl does not keep your personal data indefinitely. Retention periods are set based on the purpose for which data was collected and any applicable legal requirements. Here is how long we keep different categories of data.

• Account and identity data: Retained for the life of your account plus a minimum of 5 years after account closure. This period is driven by anti-money laundering record-keeping requirements that apply to all financial services platforms.
• Transaction records: All PKR deposit, withdrawal and bet transaction records are retained for a minimum of 5 years from the date of the transaction.
• Customer support communications: Live chat transcripts and email correspondence are retained for 3 years from the date of the interaction. This allows us to maintain context for ongoing or returning queries.
• Technical and log data: IP addresses, session logs and device data are retained for 12 months for fraud detection and security investigation purposes, then deleted or anonymised.
• Marketing consent records: If you have consented to marketing communications from 3pattl, we retain a record of that consent for as long as we hold your contact details, to demonstrate compliance.
• Analytics data: Aggregated and anonymised analytics data (which cannot be linked back to an individual) may be retained indefinitely for platform improvement purposes.

When retention periods expire, personal data is either permanently deleted from 3pattl's systems or fully anonymised so that it can no longer be associated with any individual.

Protecting player data is one of the most fundamental operational responsibilities at 3pattl. The following security measures are in place to protect your personal and financial information.

• TLS encryption in transit: All communication between your browser and the 3pattl platform uses TLS (Transport Layer Security) encryption. This means your credentials, payment details and game data are never transmitted in plain text across the network.
• Encryption at rest: Personal data and financial records stored in 3pattl's databases are encrypted. Sensitive fields — including payment method details and identity document references — use additional encryption layers.
• Access controls: Access to player personal data within 3pattl's systems is restricted to staff whose role requires it. All internal access is logged and monitored. No team member has unrestricted access to the full player data set.
• Two-factor authentication: 3pattl offers two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA in your account security settings. Accounts with 2FA enabled are significantly more resistant to unauthorised access even if login credentials are compromised elsewhere.
• Penetration testing: 3pattl's platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that affects player personal data, 3pattl will notify affected players without undue delay once the scope of the breach has been determined and containment measures are in place.

As a 3pattl player, you have several rights in relation to your personal data. These rights can be exercised at any time by contacting our support team. Here is what each right means in practical terms.

To exercise any of these rights, contact 3pattl support via live chat or email at support@3pattl.net with your account username and a clear description of your request. We will verify your identity before actioning any data access or deletion request, to ensure we do not release or delete data to or for the wrong person.

3pattl is strictly for adults aged 18 and over. The platform does not knowingly collect personal data from anyone under the age of 18. If 3pattl becomes aware that an account has been registered by a minor, or that personal data of a minor has been submitted during registration, the account will be immediately closed and all associated data deleted.

If you are a parent or guardian and you believe your child has registered at 3pattl or provided their personal data on the platform without your knowledge, please contact us immediately at support@3pattl.net. We will investigate and take appropriate action without delay.

Age verification is a mandatory part of the 3pattl registration process. Players who cannot provide valid age verification documentation will not have their accounts fully activated and will not be able to place bets or process withdrawals.

3pattl may update this Privacy Policy from time to time to reflect changes in the law, platform features or our data handling practices. The date of the most recent revision is displayed at the top of this page.

Where a change materially affects how we use your personal data — for example, a new data sharing arrangement or a change to retention periods — we will notify you via email and in-account notification at least 14 days before the change takes effect. You will have the option to contact us with any objections during that period.

Minor clarifications that do not change the substance of how your data is handled may be made without advance notice. Continuing to use the 3pattl platform after the effective date of any policy update constitutes acknowledgement of the revised terms.

If you have a question, concern or complaint about how 3pattl handles your personal data, we want to hear from you. Most issues can be resolved quickly by our support team.

• Live chat: Available 24/7 inside your logged-in 3pattl account. The quickest way to reach us for any query including privacy matters.
• Email: support@3pattl.net — for formal data requests, complaints and documentation submissions. Privacy queries are escalated to our compliance team and receive a response within 5 working days.

If your complaint relates to a potential data breach, please mark your email with "URGENT — DATA SECURITY" in the subject line so it is escalated immediately.

Support is available in both English and Urdu. If you are more comfortable raising a data concern in Urdu, our team can accommodate that.